Thursday, September 19, 2019
Developing Collaborative Partnerships :: Workforce Work Essays
Developing Collaborative Partnerships Collaboration has become the byword of the 1990s as a strategy for systemic change in human services, education, government, and community agencies. Increasingly, public and private funders are rewarding or requiring collaborative efforts. The advent of block grants is creating an urgent need for integrated, locally controlled services. Shrinking resources are causing many organizations to consider the potential benefits of working together. States are looking at ways to integrate their economic, work force, and technology development efforts (Bergman 1995). Perhaps most important is the realization that the complex problems and needs of families, workers, and communities are not being met effectively by existing services that are "fragmented, crisis oriented, discontinuous, and episodic" (Kadel 1991, p. vi). Collaboration involves more intense, long-term efforts than do cooperation or coordination. Collaborating agencies make a formal, sustained commitment to accomplishing a shared, clearly defined mission. Collaborative efforts can overcome such problems as fragmentation of client needs into distinct categories that ignore interrelated causes and solutions. They can make more services available or improve their accessibility and acceptability to clients (Melaville and Blank 1993). Collaborations require a change in thinking--the ability to see the "big picture"--and in operating--alteration of structures, policies, and rules to make service delivery seamless. Such changes, or "paradigm busting" (Bendle/Carman 1996) can be intimidating or threatening; in addition, other barriers must be overcome in order to make partnerships work: negative past experiences with collaboration; difficult past/present relationships among agencies; competition and turf issues; personality conflicts; differing organizational norms, values, and ideologies; lack of precedent; and fear of risk (Anderson 1996; National Assembly 1991). This Brief looks at successful collaborations involving work force development, family literacy, and welfare reform to identify the elements that make collaborations effective. Based on existing guidelines and successful programs, the steps needed to create and sustain collaborative relationships are described to help adult, career, and vocational educator s forge the linkages that could improve services. Collaborative Examples One-stop career centers are collaborative efforts among agencies that have traditionally provided employment and training services such as information, counseling, referral, and placement; U.S. Department of Labor funding has supported their development in several states. Before the federal initiative, a prototype arose in Waukesha, Wisconsin (Anderson 1996), where the Workforce Development Center provides an integrated, seamless system of employment services through the joint efforts of nine public and private agencies, including the state job service, a technical college, child care center, labor organization, and county health and human services department.
Wednesday, September 18, 2019
Microsoft: Bar the Windows, a Storm is Coming :: Argumentative Computers Papers
Microsoft: Bar the Windows, a Storm is Coming For the past 28 years, one company has been on the forefront of PC software. Microsoft has controlled the computer industry and its consumers with their aggressive business policies, marketing skills, and popular software. As a result of Microsoftââ¬â¢s disregard for the preceding rulings of the Sherman Antitrust Act against monopolies, it would be a beneficial decision for our candidate to support the states in mitigating the monopoly established by Microsoft. Microsoft was effectively established with the creation of the first personal computer, Altair 8800, by the Micro Instrumentation and Telemetry Systems, in January 1975 (MITS). Within one month, Paul Allen and Bill Gates had written BASIC, the first language written for a PC. Microsoft earned more than one million dollars in 1978, and with the help of their ââ¬Å"Windowsâ⬠program as well as numerous other programs, they earned more than one billion dollars in their fifteenth year as a company. They spent much of their money investing in other companies, gaining more and more power and economic prowess(http://wwwshs1.bham.wednet.edu/curric/socst/wa/tdhist.htm). In recent years, it seems that Microsoft may have gone too far with their aggressiveness. They were accused of building a monopoly. The Dictionary.com definition of monopoly is as follows: ââ¬Å"The exclusive power or privilege of selling a commodity; the exclusive power, right, or privilege of dealing in some article, or of trading in some market; sole command of the traffic in anything, however obtainedâ⬠(Dictionary.com). By this definition, Microsoft violated the Sherman Antitrust Act of 1890. However, this act was written very vaguely, and certain important terms, such as ââ¬Å"restraint of trade,â⬠ââ¬Å"combination,â⬠and ââ¬Å"monopolizeâ⬠, were not defined. This makes it very difficult for courts to enforce and easy for powerful companies, Microsoft included, to abuse while defending themselves in court (Poole). But, because Microsoft is the defendant in this particular case, many of Microsoftââ¬â¢s empirical statements are merely refutations of accusations made against them. First of all, the government accused Microsoft of using its ââ¬Å"market cloutâ⬠to stop Intel from making technology that Microsoft was opposed to, essentially making it a monopoly by conspiring to restrict trade in the computer software industry(Chandrasekaran).
Tuesday, September 17, 2019
Describe Australia’s Consitution
On the 1st January 1901 Australia became one nation. Prior to this Australia consisted of six separate colonies who all answered to British authority. The British government then passed the Commonwealth of Australia Constitution Act 1900 (UK) and federation was achieved. The British government had provided Australia with a constitution which was a set of rules which the government had to follow in order to run the country. Parts of the constitution include the division of power between the different levels of government and the establishment of the High Court.Australia is a constitutional monarch. This is a form of government in which a monarch acts as head of state and because the British monarchy still plays a role in the Australian parliament, the government has a Governor-General. The Governor-General is the representative of the monarch or head of state (now Queen Elizabeth II). He or she exercises the supreme power of the Commonwealth. The constitution grants the Governor-Gener al a wide range of powers. The most important power the Governor-General has is found in section 58 of the constitution. When a proposed law passed by both Houses of Parliament is presented to the Governor-General for the Queen's assent, he shall declare â⬠¦ that he assents in the Queen's name. â⬠This means they have the power to decide which laws come into force. The constitution divides up the powers between the federal government and the states. This is covered in Chapter 1, Part V in sections 51 to 60. It specifies the legislative powers of the federal parliament which enables them to make laws.Section 52 outlines the exclusive powers of the federal government. The state parliament was given residual powers, these are the remaining matters which are not referred to in the constitution on which the states can legislate. The federal parliament was given the power to make laws on all matters listed in section 51. The state government can also make laws in many of the area s listed in section 51. This is an example of concurrent power which are powers held by both the state and federal parliaments.Each state has its own constitution along with residual powers. Some of the main powers of the state governments are in the areas of crime hospitals and public transport. When there is conflict between federal and state governments the solution is found in section 109 which states ââ¬ËWhen a law of a State is inconsistent with a law of the Commonwealth, the latter shall prevail, and the former shall, to the extent of the inconsistency be invalidââ¬â¢. This means that federal overrules state.According to section 51, the federal government can pass laws on foreign relations and trade and commerce around the world, taxation, currency, immigration and emigration etc. They also have the power to pass laws on the naval and military defence of the commonwealth, naturalization and aliens and the provision of maternity allowances. This is just a handful of what the many areas listed in section 51 are. Overall the entire Australian government answers to the constitution. This constitution combined six colonies into one country. A country that is now one of the most powerful countries in the world.
Monday, September 16, 2019
Beginning of Israelââ¬â¢s History Essay
2006 The Lord said to Abraham, ââ¬Å"I will make you a great nation, and I will bless you, and make your name great; and so you shall be a blessing; and I will bless those who bless you, and the one who curses you I will curse. And in you all the families of the earth shall be blessedâ⬠(Genesis 12:2-3). Such promise was made when Abraham had no son hence it was made in reference to the Jewish nation. Willmington (1985) summarized the early history of Israel this way: It is generally known that the nation Israel began with the call of Abraham in Genesis 12, that Moses led its people out of Egyptian captivity, and that Joshua brought them into Canaan. After this the nation floundered under the Judges, fluorished under [the father and son kings], David and Solomon, and fragmented again under wicked King Rehoboam. It finally suffered exile at the hands of Assyria and Babylon, only to be returned and restored to the land by God during the days of Zerubbabel, Ezra, and Nehemiah. Israelââ¬â¢s Exiles. The northern kingdom (Israel) and the southern kingdom (Judah) were exiled to Assyria in 722 B. C. and to Babylon in 587 B. C. , respectively. These exiles definitely entailed great hardships to the people who were forcibly removed from their homeland to settle in a new territory. Lamentations and weeping were not far from their midst, as the psalmist pictures weeping in Babylon, ââ¬Å"by the rivers of Babylon, we sat down and wept [â⬠¦]. How can we sing the Lordââ¬â¢s song in a foreign land? If I forget you, O Jerusalem, may my right hand forget her skillâ⬠(Psalm 137â⬠1-4). Going back to the question posted earlier ââ¬â if Israel is indeed the chosen nation of God, how could such exiles along with the perils of insecurity and uncertainty happen to them? The answer is both political and theological as evidenced in the Biblical accounts of the exile. Politically, the exile was the result of anti-Babylonian policy adapted by the later kings of Judah. Theologically, both Israel and Judah have the tendency to forsake the Lord and adopt the customs of their heathen neighbors. Such Assyrian and Babylonian captivities that Israel experienced were in line with the prophesy of Moses that if proven disobedient, ââ¬Å"the Lord will scatter [Israel] among the people [â⬠¦],â⬠yet, if they would turn to God, He would be merciful to restore them, ââ¬Å"for the Lord [their] God is a compassionate God; He will not fail [them] nor destroy [them] nor forget the covenant with [their] fathers which He swore to themâ⬠(Deuteronomy 4:27-31). As fulfillment of the Lordââ¬â¢s promise, in 536 B. C. , Cyrus issued a decree that permitted the Babylonian exiles to ââ¬Å"rebuild the house of the Lord, the God of Israelâ⬠(Ezra 1:1-4). This action of Cyrus was predicted by Isaiah about 150 years earlier, ââ¬Å"Thus says the Lord, your Redeemer, [â⬠¦], it is I who says of Cyrus, ââ¬ËHe is My Shepherd! And He will perform all My desire. ââ¬â¢ And he declares of Jesuralem, ââ¬ËShe will be built,ââ¬â¢ and of the temple, ââ¬ËYour foundation will be laidâ⬠(Isaiah 44:24-48). It is noteworthy from these Biblical accounts that only the true God can predict the future with total accuracy. Moreover the decree fulfilled Jeremiahââ¬â¢s prophesy, ââ¬Å"[â⬠¦] ââ¬ËI will punish the king of Babylon and that nation,ââ¬â¢ declares the Lord [â⬠¦]â⬠(Jeremiah 25:12). The Medes and Persians captured Babylon in 539 B. C. According to the NIV Compact Dictionary of the Bible (1989): The exile served to emphasize the fact that God was in no sense confined to Palestine. He providentially cared for His people in Babylon (cf. Ezekiel 11:16). The experience far away from the land, city and house where the Lord had chosen to dwell, brought to the fore the monotheism of Israel. Their suffering, coupled with face-to-face contact with the realities of false religion, purged the people once and for all of idolatrous desire. Many exiles following the decree of Cyrus remained in the Persian Empire, with the result that in due time Judaism became international in scope. The chastening of Israel is not only evident in the Old Testament accounts. Willmington (1985) cited that, in Jesusââ¬â¢ time mighty Rome ruled over the Holy Land and, four decades after His ascension, [â⬠¦] On September 8, A. D. 70, by Godââ¬â¢s judgment, the Jewish Temple in Israel was burned and destroyed by Titus, the Roman general. On October 6, A. D. 1973, by Godââ¬â¢s grace, the Jewish state of Israel was saved from destruction from the Egyptians and Syrians. The following is but the briefest summary of those swift-moving, often sorrowful, and always eventful years between [A. D. 70 and A. D. 1973]. These nineteen centuries can be historically divided into ten main periods: Roman Period (A. D. 70-325); Byzantine Period (325-614); Persian Period (614-634); Arab Period (634-1072); Seljuk Period (1072-1099); Crusaders Period (1099-1291); Mameluke Period (1291-1517); Turkish (Ottoman) Period (1517-1917); British Period (1917-1948); and Independent Period (1948-present day). Israel as a Declared Nation A land, a law, a language, and a Lord was given to the nation of Israel when God chose them. But because of Israelââ¬â¢s disobedience to God, God allowed them to be dispersed among the nations as prophesied in Deuteronomy 28. But what God promised in Jeremiah 31:10, ââ¬Å"[â⬠¦] He who scattered Israel will gather him and keep him as a shepherd keeps his flockâ⬠, He fulfills. After wandering and being dormant and dead for nearly nineteen long centuries, Israel was once again established as a nation in her beloved land in 1948. And at that time, with a population of only 650,000, Israel defended itself against 40 million Arabs in six Arab states that vowed to destroy them. Outnumbered 1001 to 1 in military equipment, Israel won the war, and has won two thereafter. Some of the key paragraphs in the proclamation of Israelââ¬â¢s freedom read as follows: The land of Israel was the birthplace of the Jewish people. Here their spiritual, religious and national identity was formed. Here they achieved independence and created a culture of national and universal significance. Here they wrote and gave the Bible to the world. [â⬠¦] Our call goes out to the Jewish people all over the world to rally to our side in the task of immigration and development and to stand by us in the great struggle for the fulfillment of the dream of generations ââ¬â the redemption of Israel (http://stateofisrael.com/declaration). Conclusion Today, though much of the south of Israelââ¬â¢s land is desert, it has a fertile plain along the countryââ¬â¢s Mediterranean coastline, which makes Israel as one of six nations that produce enough food to feed themselves and others. The Law of the Sabbath is the law of the land for everyone in Israel, though only 5% of the 6,276,883 population estimated in 2005 make-up the God-fearing Orthodox Jew. Furthermore, Hebrew is the official language, the only dead language that has ever been restored to life in the history of mankind. With a land, a law, and a language revived after two millenia, Israel still has one problem ââ¬â they still reject the Lord, the very God who has made them as His chosen nation. Perhaps, this fact points out to the primary cause of Israelââ¬â¢s exiles and constant struggle for peaceful coexistence with neighbors dedicated to its destruction. Therefore, the next time someone asks what makes Israel the target of various terrorist organizations, and why is it the most disputed strip of real estate on planet earth, the one who understand the nation of Israel can point the answers to both of Israelââ¬â¢s Biblical narratives and historical texts. Works Cited Declaration of Israelââ¬â¢s Independence1948. Tel Aviv. 14 May 1948 (5th of Iyar, 5708). 11 March 2006 . NIV Compact Dictionary of the Bible. J. D. Douglas and Merill C. Tenney, eds. Michigan: Thje Zondervan Corporation. 1989. Ryrie Study Bible: New American Standard. Charles Caldwell Ryrie, expanded ed. Chicago: Moody Press. 1995. Willmington, H. L. Willmingtonââ¬â¢s Guide to the Bible. Illinois: Tyndale House Publishers, Inc. , 1985.
Sunday, September 15, 2019
Becoming an Effective Leader Essay
Learner name: Section 1: Understand own ability to fulfil key responsibilities of the leadership role. An evaluation of my own ability to use a range of leadership styles, in different situations and with different types of people, to fulfil the leadership role. There are in essence, four core leadership theory groups [1], which are: Trait theories, Behavioural theories, Contingency theories and Power and influence theories. Look more:à define research objectives essay I strongly believe that a leader must be adaptable to the situation and therefore prefer the Contingency theories. I shall therefore use two contingency theories to illustrate my ability to fulfil key responsibilities of my leadership role. I will use two contingency theories in my illustration. Hersey and Blanchard model The Hersey and Blanchard Situational Leadership Theory was created by Dr Paul Hersey and Ken Blanchard in the mid-70ââ¬â¢s. The fundamental basis of this theory is that there is no single ââ¬Ëbestââ¬â¢ leadership style and effective leaders have to adapt their styles depending upon the maturity level of delegates. So essentially the model rests on two fundamental concepts; leadership styles and the groups or individuals maturity level [2] . Hersey and Blanchard defines four Leadership Styles [3]: Telling (S1) ââ¬â where the leader directs people what to do and how to do it. Selling (S2) ââ¬â where the leader provides information and direction, selling the message to get people on board, and providing support. Participating (S3) ââ¬â where the leader works with the team, sharing the decision making and responsibilities. Focus is more on relationship and less on direction. Delegating (S4) ââ¬â where the leader passes most of the responsibility for a task onto the individual or group, only monitoring progress. S1 requires the most effort on the part of the leader which reduces through S2 and S3 to S4,à which requires the least effort. Style S4 therefore would enable the leader to deliver more for the same effort. However effectiveness of the individual or team will depend on their Maturity Level. Hersey and Blanchard also define four Maturity Levels: M1 ââ¬â where people lack knowledge, skill or confidence to work independently, and require direction and prompts to progress the task. M2 ââ¬â where people are willing to deliver but still lack the requisite skills for effective delivery of the task. M3 ââ¬â where people are willing to deliver and have reasonable skill level but still require confidence to deliver effectively. M4 ââ¬â where people have high skill and confidence levels and are able to work independently and are committed for successful delivery. The model maps each style to the appropriate maturity level. So a leader should identify the maturity level of his reports and use the most appropriate style to ensure most effective delivery of the task. The leader needs to provide a detailed level of direction and regular intervention to less mature team to compensate for the lower skill, motivation and confidence levels. In time the team will improve and will become a less burdensome leadership style. Accordingly, this model is suitable for developing a static team in the longer term. New members into the team will have to be assimilated in a planned way and there needs to be careful succession planning to ensure the maturity level of the team does not deteriorate. Adairââ¬â¢s Action Centred Leadership Model Adairââ¬â¢s theories encompass motivation theories by Maslow, Herzberg and Fayol and he was probably the first to demonstrate that leadership is a trainable, transferable skill, rather than it being an exclusively inborn ability. The model developed by John Adair in the 60ââ¬â¢s and 70ââ¬â¢s suggests [4] that a leader must: Achieve the task Develop the team, and Develop the individual The three elements are mutually dependant but are separately essential for an effective leadership role. He also defines certain key functions of a leader: Planning- information gathering, scope definition, objective setting Initiation- briefing, allocation, quality management Controlling ââ¬â quality control, monitor progress, decision-making Supporting ââ¬â individuals, team, encouragement Informing ââ¬â communication, feedback Evaluating ââ¬â assessment In many ways the Adair model is very similar to the Hersey and Blanchard model, particularly the emphasis on developing individuals and team. However the key focus is on the task, rather than developing the team per se. For this reason this model is particularly suited to a non-static team where teams are constructed for specific projects, rather than assigning the project to an existing team. Own ability to use the styles ââ¬â Hersey-Blanchard model In 2004, I was requested by my then Head of Service to take on a severely broken team due to some significant issues. The team of six was responsible for managing and delivering the work of nearly 100 part time front line staff. It was headed by a senior team leader who had been in post for around 30 years and had moulded the team to her personal style. Anyone challenging the authority of the team leader was bullied mercilessly until they became compliant or simply left. The bullying even extended to life outside work. As a result of the approach, there was high turnover of staff and there was very little initiative amongst the remaining staff. Individuals were initially reported as being highly competent but later were blamed for things going wrong, shortly before they left. The team was very tightly knit and generally appeared supportive of the team leader. However the lack of initiative resulted in a team that would be classed as having maturity level M1 in the Hersey-Blanchard model and therefore resulted in the team leader having to deliver every task with a significant level of personal effort. Things came to a head when five staff left in quick succession, reporting similar issues in the newly introduced exit interviews. I was therefore asked to lead the team and make necessary improvements. Very quickly, I made an assessment of the maturity level of the team and came to the conclusion that the team required a great deal of direction to ensure tasks are delivered. I therefore took the decision toà move my desk to be amongst the failing team to enable me to direct the team more effectively. I would also be able to prevent any bullying and be able to penetrate the ââ¬Ëclosed shopââ¬â¢ of the team. The impact of this action was almost immediate as the team leader refused to cooperate and then went on sick leave when I insisted that she worked with me. With support from the other teams, I was able to support and reassure the dysfunctional team to improve their skill, competence and confidence levels. The task was made difficult by the fact that I had little technical expertise in the area. However, as I gained confidence of the existing staff, I was able to improve service delivery and the absent team leader realised that she was becoming less necessary. She returned and agreed to support me but I discovered attempts to undermine me and observed continued evidence of bullying. I therefore suspended her and commenced investigations by an independent solicitor. During the period of the investigations, I assessed that the team had moved from Hersey-Blanchards M1 maturity level to M2 maturity level. As a result, my life became easier and I was able to start implementing the structural changes that were necessary to improve performance. The investigations took about a year and resulted in dismissal of the original team leader as evidenc e of her actions became clear. The team slowly improved as each team member was empowered to carry out the tasks. The biggest impact was on recruitment and retention in that team, and also in the front line staff managed by them. Previously, we carried a vacancy rate of 35%, which all but disappeared and recruitment drives became oversubscribed. We were able to extend the scope of project delivery and increase targets, partly as a result of the reduced vacancy rate but also due to increased efficiency. By year 4, we were delivering almost four times the projects we used to with virtually the same establishment (albeit without a significant vacancy rate). We were by then identified as national leaders in that particular field and won several prestigious awards. I achieved the above by utilising Hersey-Blanchard model and investing a lot of personal effort and energy into the plan that I developed. To be clear, I did have a great deal of support from my superiors and other teams, but there was a lot of hard work. However, it was also a good development opportunity for me and very rewarding due to the reaction from my staff. Given the outcome described above I consider that I have successfully usedà the Hersey and Blanchard model to fulfil the leadership role in managing and developing the team and therefore conclude that I have the ability to use this model in a constructive and appropriate way. Own ability to use the styles ââ¬â Adairââ¬â¢s Action Centred model In 2010, I was asked to work on a à £133million project to build a new bridge over the River Wear. I worked with the Project Director to design the delivery team. There was three distinct phases to the project: 1. Developing the Business case/Funding 2. Detailed design 3. Construction The project was to be delivered by consultants embedded into the team, constituency of which would vary for the three phases. By necessity, we used the Adairââ¬â¢s model i.e. using a task-centric approach. As the Contracts Manager, my responsibility was to deliver the contract documents, manage the design phase and create a team for the construction phase. I planned how the work would be delivered, defining the scope and setting objectives for each workstream. The Consultants, based internationally delivered the scope to my specification and ensured all parties were aware if exactly what was required. I implemented a quality management system to ensure work was of adequate quality and held weekly meetings through teleconference to check on progress. Critical path analysis of the programme was of significant importance in ensuring delivery was on track. To ensure good communications, I chaired a monthly face-to-face meeting with key staff from all four Consultants when we were able to review and assess the work delivery. I also reassigned members of the team to other tasks for the construction phase to fully exploit the developed team and planned the expansion very carefully so as not to compromise the team dynamics. Unfortunately funding for the project was discontinued and I left for other roles before completion. The contract documents were produced aznd the detailed design was almost 85% complete however. I consider that the above demonstrates that I have successfully used Adairs Action Centred Model given that I have actively planned, initiated, controlled, supported, informed and to a great extent, evaluated tasks produced by the team. Although the project was not delivered due to a funding gap, the output nevertheless demonstrates my ability to use this model to fulfil the leadership role. Asà a result of the foregoing, I am able to conclude that I have a developed ability to use a range of leadership styles to fulfil the leadership role. Use theories of emotional intelligence to review the effect of emotions on own and othersââ¬â¢ performance. The theories of emotional intelligence that I will use for this task are Goleman [5] and Mayer and Salovey [6]. Mayer and Salovey Peter Salovey and John D. Mayer developed what is widely recognised as the first formal theory of emotional intelligence and carried out a detailed a review of then-existing literature on the subject in a paper published in 1990. They define Emotional Intelligence (EI) as ââ¬Å"The ability to perceive emotion, integrate emotion to facilitate thought, understand emotions and to regulate emotions to promote personal growth.â⬠They view emotions as sources of information to help one to understand and navigate the social environment to achieve performance improvement and conclude that individuals vary in their ability to process emotional information and how they relate emotional information to intelligence. They see certain adaptive behaviours amongst some people as evidence for the existence of this ability. The model claims that EI includes four types of abilities: The ability to perceive emotions ââ¬â in faces, pictures and voices, including the ability to identify oneâ⬠â¢s own emotions. Salovey and Mayer see this as a basic aspect of EI as it enables one to process all other EI information. The ability to use emotions ââ¬â to facilitate other cognitive abilities, such as problem solving and thinking. The best EI person would be able to use this ability to enhance their performance in other cognitive tasks. The ability to understand emotions ââ¬â this includes the ability to be sensitive to slight variations in emotions of self and others and also the ability to understand how emotions evolve over time. The ability to manage emotions ââ¬â to regulate own emotion and that of others. Harnessing both positive and negative emotions and managing them to achieve the goals. Salovey and Mayer later collaborated with Caruso to develop [7] the Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) based on a series of emotion-based problem-solving items. The model claims that EI is a type of intelligence, and is similar to the ability-based IQ tests. By testing a personââ¬â¢s abilities on each of the four branches ofà emotional intelligence, it generates scores for each of the branches as well as a total score. Because EI requires individuals to be in tune with social norms, the MSCEIT is scored in a consensus fashion, with higher scores indicating higher overlap between oneââ¬â¢s answers and those provided by the control sample. The MSCEIT can also be expert-scored, so that the amount of overlap is calculated between oneââ¬â¢s answers and those provided by a group of emotion researchers. Although promoted as an ability test, the MSCEIT is unlike standard IQ tests in that its items do not have objectively correct responses. Among other challenges, the consensus scoring criterion means that it is impossible to create questions that only a minority of respondents can solve, because, by definition, responses are deemed emotionally ââ¬Å"intelligentâ⬠only if the majority of the sample has endorsed them. Also this is likely to then lead to stereotyping and cultural bias. Organisations using them could therefore be at risk of being in breach of equalities legislation, albeit unintentionally or indirectly. The model has therefore been criticised for lacking predictability and there has been questions whether EI is really a genuine intelligence factor. In a study by Fà ¸llesdal [8] , the MSCEIT test results of 111 business leaders were compared with how their employees described their leader. It was found that there were no correlation between the test results and how the leader was rated by the employees, with regard to empathy, ability to motivate, and leader effectiveness. Goleman Goleman discusses Emotional Quotient (EQ) and sets out two key aspects of intelligence as having the ability to understand self (goals, intentions, responses, behaviour) and the ability to understand others and their feelings. He identifies five ââ¬Ëdomainsââ¬â¢ of EQ, which are: Knowing own emotions. Managing own emotions. Motivating self. Recognising and understanding other peopleââ¬â¢s emotions. Managing relationships, i.e., managing the emotions of others. By developing our own Emotional Intelligence in these five EQ domains, we can become more effective at what we do, and achieve the best from our reports. This wouldà also reduce stress, by decreasing conflict, improving relationships and understanding, and help in succession planning. Goleman sets out the framework within which to EI competence could be improved and identifies two areas where this is to be achieved; personal and social competencies. Goleman and Cherniss have jointly produced a paper [11] for The Consortium for Research on Emotional Intelligence in Organizations identifying 22 guidelines which represent the best current knowledge relating to the promotion of EQ in the workplace, summarised as: Paving the way assess the organizationââ¬â¢s needs assessing the individual delivering assessments with care maximising learning choice encouraging participation linking goals and personal values adjusting individual expectations assessing readiness and motivation for EQ development Doing the work of change foster relationships between EQ trainers and learners self-directed change and learning setting goals breaking goals down into achievable steps providing opportunities for practice give feedback using experiential methods build in support use models and examples encourage insight and self-awareness Encourage transfer and maintenance of change (sustainable change) encourage application of new learning in jobs develop organizational culture that supports learning Evaluating the change ââ¬â did it work? evaluate individual and organizational effect Cary Cherniss expands on this [12] and sets out the research demonstrating that someoneââ¬â¢s ability to perceive, identify, and manage emotion provides the basis for the kinds of social and emotional competencies that are important for success in almost any job. Furthermore, as the pace of change increases and pressures on existing resources makes ever greater demands from us, this particular set of abilities will become increasingly important. Leaders therefore need to use emotional intelligence to improve both productivity and well-being of our staff. The criticism and research indicating EI not to be a ââ¬Ëproperââ¬â¢ intelligence mainly relate to objectivity of the premise, inability to use it as a predictive tool and its use as selection criteria. EI nevertheless remains a very useful tool in the armoury of a leader in order to motivate and achieve better outcomes for tasks. Care however needs to be taken to ensure cultural differences are considered when using techniques identified in the EI models. Effect of Emotion on Performance I have had experience of an individual; Richard, who was unable to manage his own emotions, as described by Mayer and Salovey. He would perform quite adequately under most circumstances; however if some of the technical work he was carrying out was contrary to his view, he would slowly build up resentment. For example I used to assign him tasks to investigate and implement accident reduction measures. He would suggest some solution, and if I decided not to take his advice and required him to implement a different solution, his output would reduce and he would take almost twice as long to deliver the desired outcome. Over time, this resentment would build up until he reacted with a disproportionate level of anger to some instruction, manifesting as shouting in an open office and walking off in a huff. I have had discussions with him about this approach during his ââ¬Ëcalmââ¬â¢ periods and he described a ââ¬Ëred mistââ¬â¢ descending that he was unable to control. Mayer and Saloveyââ¬â¢s theory helped me understand that Richard did not have the ability to use, understand or manage his own emotions and this had a devastating impact on his performance, not only for the instances when he disagreed with any decision that did not accord with his own, but also because others around him felt he was somewhat ââ¬Ëunstableââ¬â¢ and were wary of working with him. Which also had significant adverse impact on Richards performance, acting like a vicious cycle where the more he failed to deliver adequately, the more he received criticism and pressure which in turnà affected him emotionally and reduced his output. Improving his performance was a very difficult preposition and I sought help of HR and arranged counselling and support. However I never did feel that Richard was performing to his full potential for the period I managed him, although there was some improvement. This was a clear example of how performance can be adversely affected by a fa ilure to manage ones emotions as described by Meyer and Salovey. I understand that my own performance is also significantly affected by my own emotions. I have on occasion felt annoyed or even angry due to some action or inaction by colleagues. Conversely, I have often felt compelled to go the extra mile to deliver excellence for a colleague or Manager who gives me praise in the correct manner. Golemans framework has helped me to appreciate that emotions can have both a positive and negative impact on performance and that EI can be used to improve performance. Upon reflection on occasions that I have become annoyed, I have come to realise that there has inevitable been a negative impact on my performance, either due to lack of enthusiasm to perform or as a result of lack of cooperation from others who might had noticed my annoyance. For example within the last few months, I was severely criticised for failing to grasp the nettle with respect to managing my revenue budget by a superior officer. His approach was pre-planned and was clearly bullying behaviour. He did not assess the situation adequately, jumping to inappropriate conclusion about my ability, based on a preconceived view about what the cause of the problem was, when the problem was really a systemic problem with the way we allocate incurred costs to projects. The problem had been ongoing since 2004 when a new financial system was implemented with inadequate verification, resulting in greater and greater errors. His solution, which had been implemented in previous years had the effect of masking the issue period on period and still caused chaos at financial year end with apparent losses having to be covered by other parts of the business The superior officer seemed to think I should have been able to resolve the issue within one month, as he had done previously and sprung a surprise verbal mauling of me in the presence of one of our more senior finance officers, for effect and to demonstrate his superiority over me. Whilst I had an action plan to identify the error before I even considered a solution, I needed several periods of financial data to work on. My guidingà principle had been that if we continue the same way, we should expect the same outcome. This clearly rankled with the superior officer as the ââ¬Ëwayââ¬â¢ that I was abandoning was actually devised by him. The verbal mauling however had a profound effect on me, due to my emotional reaction. I felt unable to trust my superior and reduced my output down to almost nil for a short period. I also chose to avoid contact with my superior as I did not like being abused. I lost all enthusiasm and motivation. It was a discussion with the senior finance officer and au understanding of Golemans theory that helped me pull myself out of this stupor and refocus my emotions to achieve balance. I therefore try to actively use Golemanââ¬â¢s framework to manage my own emotions to minimise the negative impact of inappropriate emotions. I am also starting to manage my own emotions to tap into the performance enhancing effect that positive emotions can have. Using the framework of planning, changing, maintaining and evaluating my emotional reaction to various external factors and turning it into a positive force will continue to take conscious effort on my part but I am certain over time this will become second nature to me and help improve my performance significantly. In summary, my experience has demonstrated clearly that emotions generally has significant effect on performance, either for the better or for worse, and the theories detailed above can help in understanding and managing this. With practice, these theories can help me tap into the beneficial potential of EI for myself and my reports. Review own ability to set direction and communicate this to others In order to set direction and communicate this effectively, I follow a four step process, to clarify exactly what is desired, to understand the needs and motivation of my staff, to select the appropriate method of communication and finally to monitor and evaluate my effectiveness in order to improve. To clarify my objectives, I would need to understand exactly what we are seeking to achieve. For example, in a recent situation, we were concerned that we could be exposed to litigation due to the way we manage our trade waste. Essentially, we were failing to manage hazardous waste in the manner prescribed by Environment Agency (EA) regulations. Some staff were very concerned as there is a personal liability and wanted to seek external contractors at inflated prices to discharge the duties on our behalf. Instead, I requested an officer to look into the technical process involved and then armed with the report, I sought the help of EA. It transpires that we are not directly in breach but one of our contractors may have moved our waste to an unlicensed location, without our knowledge. I established that we are unable to transfer risk simply by engaging contractors and needed to develop a management plan to deal with the waste in the short, medium and long term. In discussion with EA, I established that they would support us and allow us a period to ââ¬Ëset our house in orderââ¬â¢. We are now in the process of writing the plan, after having clarified exactly what our objectives had to be. Any form of communication will most unlikely to be effective if it doesnââ¬â¢t ring chord with the audience. The audience will not care of the success or otherwise of any task if they donââ¬â¢t have a stake in the outcome. An effective leader must be able to engage the audience in such a wa y that each person has a vested personal interest in the success of any venture which will spur them to go that extra mile to ensure success. This could be something as simple a personal pride in a job well done or a competitive streak to do a better job than someone else. In one of my depots, there is exactly such a situation involving two of my best Construction Managers. They are very good friends who take delight in outperforming each other and achieve far better output than any similar team in the Council or externally. This did not happen by chance but was the culmination of slow work with both officers over a period, using humour and camaraderie to instil a friendly sense of competition. In the example above, I also actively sought the appropriate means of communication, i.e. using interpersonal skills and utilising humour, to set the parameters of the objectives I was seeking to achieve. The method I decided to use would not have been at all effective if I wrote an email or memorandum as my aim was far too subtle to communicate via a written medium. However, in cases where compliance with health and safety regulati ons are concerned for example, I consider it necessary to send out formal instructions to ensure staff complied. Such action would make it clear exactly what was required without any ambiguity. Apart from communicating the requirement, this would also provide me with an auditable trail if any staff member was found not to comply; which would also be one of my key objectives. Using a more formal means of communication when I generally prefer informal means, also has theà effect of underlining the legal obligation we have to my staff, who then take it more seriously. The ability to set direction and communication is closely linked to motivation theory and persuasive skills. The model I find most aligns with my style is Monroeââ¬â¢s Motivated sequence [13]. Alan Monroe developed this technique in the 30ââ¬â¢s and identifies that in order to persuade or sell any concept, idea or product, oneââ¬â¢s approach should include five separate steps: Attention ââ¬â relate something that will make the audience take notice. This could be anything shocking or enticing to the target, such as a st atistic, an image or a thought. So in the case with managing our hazardous waste for example, I highlighted that failure to properly manage the waste could result in criminal prosecution, which had the desired effect of bringing this issue to fore in the mind of my staff. Need ââ¬â link the topic under discussion to the needs to the audience, the premise being that the need will motivate the desired action. This aspect is particularly important because it is unlikely that most people will take action unless they are directly affected by the impact. For the example of the two construction Managers in competition with each other, I used techniques I observed in the mobile telephone sales and replicated the principles. I created a view in the mind of both staff that they needed to outperform each other for the sake of personal pride. I knew they were good friends and by various means encouraged the friendly rivalry, taking care to ensure that this remains friendly and does not become counter-productive. They both feel that they have to outdo each other and their performance continues to exceed expectations. Satisfaction ââ¬â set out how the audience will be able to satisfy that need that has been established. It is important that the effort to ac hieve the need is presented as the easiest or least painful option. Once I created the need for both my Construction Mangers to outperform each other, I have continued to provide them with the means and resources to achieve this, both by providing support, finding the funding and also creating temporary positions and approving ââ¬Ëacting upââ¬â¢ honorariums for their reports. So they both have the means to easily deliver their ââ¬Ëneedââ¬â¢ and not delivering when they are able to is now much the more difficult option from a personal pride perspective, as they will have to explain in my regular joint performance monitoring. Visualisation ââ¬â set out how life would be like if the target were to commit to action.à Using the example of the Hazardous waste issue, I painted a picture of what the situation would be like if we were able to turn the usable material. There is a process whereby the hazardous waste can be encapsulated in asphalt using a cold process (a hot process would release volatile compounds which would not be acceptable ). Encapsulation would render the material inert and this could then be used to construct new roads. The marginal cost of converting this hazardous material into useful product is less than 35% of the cost of purchasing new product but there is a large capital investment (c à £500k) required for the plant. Nevertheless, I outlined a business case supported by the demand that will be generated by a new road due to be constructed in 2015. I therefore helped my staff visualise the savings we could make and the asset we would have after the new road is constructed, giving us even more savings in the long term. I have therefore got their active cooperation to achieve my vision and have managed to turn what was initially a burden and cost, to an opportunity by using the most effective communication and set direction. Action ââ¬â finally, once the stage is set, the audience need to be shown how they could act to achieve all the positive benefits of doing the thing that is being promoted. In the case of the hazardous waste, business case is now being detailed with the aim of a capital investment in the next few months. I am managing the project and my staff are in detailed negotiations with various suppliers and industry experts to enable the vision to turn into reality. Currently we are negotiating land purchase to site the plant and storage requirements. As with every other process, it is important then to review and evaluate previous actions to enable the leader to ensure improvement in the future. For both the issues detailed above, I have my own evaluation processes established. For the competition between the Construction Managers, I am aware thing could get too far and friendly rivalry could quickly degenerate. I have therefore got regular meetings with both staff, jointly and individually for me to monitor, evaluate and review my actions. I am aware no one likes to be manipulated and things could backfire on me if they felt I was in any way underhand or devious. So, I informed both staff of my actions in a jovial and convivial way and the communication style I have used has been effective in both accepting and even embracing my manipulation. For the management of Hazardous waste issue, I have also putà in a small review group who monitor and evaluate the progress and we discuss the need to change our approach as we become aware of new developments in the field. Given the above, it is my view that I have a well-established and positive ability to set direction and communicate this effectively to others. Review own ability to motivate, delegate and empower others A leader must be able to delegate tasks effectively in order to achieve more than what he could on his own. Along with that, he must be able to motivate and empower others in order to ensure his management burden is optimised to enable him to manage more resources. That is the essence of leadership. Without this ability, he is merely a depository for tasks and does not add value to his organisation. In brief, motivation is the process of finding out what makes your staff ââ¬Ëtickââ¬â¢ and demonstrate they can meet that need by delivering for you. In this respect there is much in common with style of communication described above and this is due to the fact that effective communication must take make is desirous for the recipient to deliver the task communicated. Monoreââ¬â¢s Motivated Sequence, as the name suggests, is a motivational theory but there are a number of other theories, detailing much the same process, albeit in a different way. The two I will focus on are Maslowââ¬â¢s Need Hierarchy and Equity theory. Maslow describes a hierarchy of needs of each individual, which forms a pyramid, also known as Maslowââ¬â¢s Pyramid of needs. At the base of the pyramid is the basic Physiological needs we all have (i.e. access to air, food water etc.). Then comes the need for Safety (shelter, security), above that comes Social needs or Love/Belonging needs (company, acceptance, friendship etc.). Above that comes the Esteem needs (Recognition from others) and on top of the pyramid is Self-Actualisation (self-fulfilment, morality, creativity). Diagram below shows this pyramid: Fig 1. Maslowââ¬â¢s Hierarchy of Needs[14] In essence, what Maslow suggests is that people will need to satisfy their more basic needs before they can begin to satisfy a higher level need. In order to motivate them, it would be necessary to demonstrate how they could satisfy their needs at the appropriate level on the pyramid by achieving the goal. In a work situation, appropriate compensation will help satisfy theà lower order needs on the pyramid and little motivational benefit could be derived from focussing of satisfying the Physiological and Safety needs of staff. In order to motivate staff, it will be necessary to demonstrate how achieving the organisational goal or the task at hand will help meet one of the higher level needs on the pyramid (i.e. the need for social acceptance, of increased esteem or of self-actualisation). To do this effectively, it will be necessary for a leader to identify where on the pyramid the reports needs are. Generally the personal circumstances and ambition of the individual will determine which of his needs have already been satisfied and which need should the leader demonstrate as being achievable. The equity theory postulates that if people perceive inequity, they will try to equalise the situation and eliminate that inequity. It is a social comparison of an individualââ¬â¢s perception that drives an individual. They compare themselves against others and make an assessment whether the reward they are achieving for the effort they are expending is similar to the reward others get for the effort they expend. So individuals make a broad assessment of their own perceived reward/effort ratio and compare it to the perceived reward/effort ratio of others. Individual are generally satisfied when the two ratios are generally equal. However, this leads to two different scenarios when it is not: Underpayment inequity ââ¬â when an individual feels they are underpaid for the effort they put in compared to another. The impact of this would be either the individual reduce their effort, productivity or quality of their work to match their perception of what the comparator produces. Overpayment inequity ââ¬â when an individual feels they are actually overpaid for he work they produce, in which case they expend m ore effort in an attempt to increase outputs or improve the quality of their work. The situation most often manifests itself when staff compare their pay grades, but other rewards, such as praise, mentoring, training etc. could also be used in their comparison. Leaders need to be acutely aware of the situation as a perceived Underpayment inequity can have a devastating impact on productivity and also on the ability to retain staff, unless managed adequately. On the other hand, a perception of Overpayment inequity, although can seem to have benefits, can lead to an overly stressful situation for the individual concerned as they may feel their post will be made redundant or reduced in grade. Own ability toà motivate ââ¬â Monroeââ¬â¢s Sequence and Maslowââ¬â¢s Hierarchy I have had cause to use both the theories above in motivating my staff. In the example given previously where I set two Construction Managers in friendly competition with each other I used Monroeââ¬â¢s Sequence to develop the strategy. In determining the need, I used Maslowââ¬â¢s Hierarchy to understand the most effective way to approach this. I understood the two individuals were already highly effective and motivated individuals and general discussions with them led me to believe that both would be seeking to satisfy their need to greater esteem. I therefore developed a strategy where I would enable both of them to achieve greater self-esteem whilst improving their outputs and performance. The most gratifying thing is that even though both now are aware of my manipulation, the rivalry continues and is still paying dividends. Own ability to motivate ââ¬â Equity Theory I am currently dealing with a situation where my Construction Managers are rewarded at Band 9, which is the same as my Quantity Surveyors (QSââ¬â¢s). However, I would assess that the Construction Managers (CMââ¬â¢s) achieve several times more value from their work. They also carry greater responsibility and much greater workload. This has come about as a result of implementing ââ¬Å"equal payâ⬠legislation using a very ineffective evaluation model. The model tries to find equity between too many different types of work and fails miserably in the case of construction activities. There is also the issue of required qualifications of each group and my ability to recruit to these positions. I am currently reassessing the workload of the QSââ¬â¢s and trying to make it more equitable by rebalancing workload. However in the meantime, I have asked the CMââ¬â¢s to identify workstreams that may be suitable to be reallocated. I have also given the CMââ¬â¢s more access to me and have more frequent contact with them, ostensibly to address work issues, but also as a form of ââ¬Å"rewardâ⬠as there is a tendency for staff to seek some form of approval and praise from their leaders. I am aware though that the QSââ¬â¢s might be excessively stressed and I will have to reassure them. In the short-term this approach has proven to be effective in maintaining morale and motivation and has prevented from loss of staff. I will however need to deliver the implied promise to equalise the burden on both these groups. Asà a result of the above I am able to conclude that I have a well-developed ability to motivate staff, based on the relevant theories outlined. Delegation and Empowerment Delegation and empowerment is the act of transferring responsibility to subordinates for delivering a task and ensuring they have the authority, resources and the means of achieving the desired outcomes. Effective delegation and empowerment will result in several key benefits: A leader can achieve more than he could individually Workforce will be more involved and feel empowered which will have a positive effect on productivity, and have a stake in outcomes Delivery will be more efficient Develop subordinates which will help with succession planning Although a leader may make his subordinates accountable for their actions, the leader will continue to be accountable for the completion of the task to his own superiors. There are therefore risks involved in delegating and often a leader will find it difficult to ââ¬Ëlet goââ¬â¢ of projects that are dear to them. There will therefore be a tendency on the part of the leader to use the excuse of accountability to avoid delegating. I have had direct experience of this when some years ago a newly appointed Director decided that he would personally sign all letters emanating from one particular service area. This is because that service area was primarily customer facing and was engaged in managing an ever decreasing ability to deliver due to funding cuts. The team, which I was part of, therefore continually had to say ââ¬Å"noâ⬠and this caused political difficulties for the Director. Instead of managing expectati ons, he decided to stop delegating. The result was he had very little time for the task of signing letters, let alone anything else. After some years of this, we had a situation where thousands of service requests remained unanswered, some over four years old. Despite our pleadings, he refused to delegate the work and eventually more senior people reorganised the Department, making the Director redundant. As a consequence of the above, I have learned that I must delegate in a timely manner. To manage the risks outlined above, I always ensure my subordinates are motivated, have adequate resources and the ability to deliver. I alsoà maintain the constant vigil, both from a project/programme management perspective and also from a financial perspective, ensuring regular monitoring and identifying barriers to work with my staff to ensure delivery. As a result of this approach I have so far, this financial year, successfully delivered some à £14million worth of projects, making some à £3.5million income, of which à £300,000 is surplus. We are on course to deliver the full à £19million programme and make a surplus of some à £850,000 over an income of à £5.4million. Compared to the position two years ago when the service made losses of some à £900,000, my position is a much improved one. The single most skill that has enabled me to achieve such turnaround is my ability to delegate and empower my staff. I am therefore highly confident that I have a well-developed ability to delegate and empower others. Produce a Personal Development Plan to improve own ability to lead. In spite of the above, and perhaps as a result, I feel I will need to constantly develop myself. It is my contention that continuous learning will enable us to achieve continuous improvement. Key issues for me are: Reviewing the above, I feel I have not yet mastered the art of managing my own and othersââ¬â¢ emotions to achieve performance improvement. I need to understand better the workings of Local Government to identify areas where my leadership skills need to be improved. In conjunction with the above, I believe I need to improve my ability to set direction and communicate. Emotional Intelligence In completing this assignment, this is one area where I have learned the most. I had been aware of issues surrounding cultural bias in psychometric testing because of my personal interest in equalities issues. The work researching Emotional Intelligence has cast the issue that with issue of equalities. It seems to me that any process designed to value conformity with the majority (which the concept of Emotional Intelligence undoubtedly is), is doomed to discriminate minority groups or those with a different cultural approach. However I recognise that EI remains a very useful tool in the armoury of any leader wishing to improve performance. Actions: Complete this ILM course by December 2014 and seek funding for furthering my education to MBA level Cost:Direct ââ¬â funded centrally, no cost to service Indirect ââ¬â 1 day per fortnight cost to be absorbed by service overhead allowance for training and development Leadership Issues in Local Government This is particularly relevant to my field and it is necessary for me to keep abreast of the developing issues surrounding Leadership in Local Government. Several journals are dedicated to latest developments in the sector, including The MJ and The Economist to a lesser extent. Actions: Seek out a mentor within the industry by December 2014. Continue to read relevant periodicals ââ¬â ongoing. Cost:Direct ââ¬â no cost to service Indirect ââ¬â carried out in personal time, no cost to service. Set direction and communicating I have a reasonably well developed personal communicating style, and my written communication is also of reasonable quality. The area I most need to work on is my communication to groups. Actions: Use the opportunity provided by my Chairmanship of North East Performance Improvement Network to practice and develop my ability to direct and communicate to groups. Cost:Direct ââ¬â no cost to service Indirect ââ¬â As part of normal day to day duties, travel and time costs covered by capital projects Review and monitor I will review my achievement against these objectives on a six-monthly basis to effect improvement and amend aims and objectives as necessary. Cost:Direct ââ¬â no cost to service Indirect ââ¬â 2 hours every fortnight, cost to be absorbed by service overhead allowance for training and development. Bibliography 1 ââ¬ËCore Leadership Theoriesââ¬â¢, MindTools (2013). Available at: http://www.mindtools.com/pages/article/leadership-theories.htm (accessed 22/10/2013). 2 ââ¬ËSituational Leadership Theoryââ¬â¢, Wikipedia (2013). Available at: http://en.wikipedia.org/wiki/Situational_leadership_theory (accessed 04/11/2013). 3 ââ¬ËThe Hersey-Blanchard Situational Leadership Theoryââ¬â¢, MindTools (2013). Available at: http://www.mindtools.com/pages/article/newLDR_44.htm (accessed 22/10/2013) 4 ââ¬ËAction Centred Leadrshipââ¬â¢, Businessballs.com (2013). Available at: http://www.businessballs.com/action.htm (accessed 04/11/2013) 5 Goleman, D., ââ¬ËLeadership that gets resultsââ¬â¢, Harvard Business Review (March-April 2000) 6 Salovey, P., & Mayer, J. D. (1989)., ââ¬ËEmotional intelligenceââ¬â¢, Imagination, Cognition and Personality 9(3), 185-211 7 Mayer, J.D., Salovey, P., Caruso, D.R., & Sitarenios, G. (2003), ââ¬ËMeasuring emotional intelligence with the MSCEIT V2.0ââ¬â¢, Emotion, 3, 97-105 8 Fà ¸llesdal, H ââ¬â PhD Thesis and accompanying papers, University of Oslo 2008, ââ¬ËEmotional Intelligence as Ability: Assessing the Construct Validity of Scores from the Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT)ââ¬â¢, Available at: http://www.psykologi.uio.no/studier/drpsych/disputaser/follesdal_summary.html (accessed 01/11/2013). 9 Goleman, D. (1995), ââ¬ËEmotional Intelligence: Why It Can Matter More Than IQââ¬â¢, Bantam Books. ISBN 978-0-553-38371-3 10 ââ¬ËEmotional Intelligenceââ¬â¢, Businessballs.com (2013). Available at: http://www.businessballs.com/eq.htm (accessed 01/11/2013) 11 Goleman, D. and Cherniss, C., ââ¬ËGuidelines for Best Practiceââ¬â¢, The Consortium for Research on Emotional Intelligence in Organizations (www.eiconsortium.o rg), Available at: http://www.businessballs.com/emotionalintelligencebestpractice.pdf (accessed 01/11/2013). 12 Cherniss, C (2000), ââ¬ËEmotional Intelligence: what is it and why it mattersââ¬â¢, Annual Meeting of the Society for Industrial and Organizational Psychology, New Orleans, LA, April 15, 2000 13 ââ¬ËMonroeââ¬â¢s Motivated Sequenceââ¬â¢, Changing minds.org, Available at: http://changingminds.org/techniques/general/overall/monroe_sequence.htm (accessed 01/11/2013). 14 Figure.1. [Diagram] At: http://en.wikipedia.org/wiki/Maslowââ¬â¢s_hierarchy_of_needs (Accessed on 16.01.14). 15 Maslow, A.H. (1943).A theory of human motivation. Psychological Review, 50(4), 370ââ¬â96. Retrieved from http://psychclassics.yorku.ca/Maslow/motivation.htm (Accessed on 16.01.14).
Saturday, September 14, 2019
A King’s Collapse
A King's Collapse Unfortunately, in about every person's life either a tragic event or a series of tragic events can be found and in some cases more than others. To many people a tragic hero could be defined as someone who performs a heroic act, but dies in the process. Nevertheless, this statement is wrong, but instead a tragic hero needs five elements. To be a tragic hero one would need noble stature, a tragic flaw, free choice, excessive punishment and increased awareness. When discussing the play Antigone, a perfect example of a tragic hero would be Creon.Though many people might argue Antigone to be the tragic hero, but she is missing the element of increased awareness. Imagine finding out that your father married your grandma and your brothers killed each other over power. Then your uncle steps in to be king and declares that one of your brothers will get no burial because he was a trader. This information starts off a tragic play called Antigone. In the play, Creon must have n oble stature in order to be the tragic hero. One way Creon has noble stature is that he is the king which gives him power over the people.Antigone voiced this when she told Creon, ââ¬Å"They share my views, but they keep their mouths shut just for you. â⬠(Sophocles 12) Even though Antigone was telling Creon that his people did not share his views, what she said showed that Creon still had power over them. Another two ways Creon has noble stature are that he creates the laws and Creon's decisions affects everyone. This is shown when Creon states, ââ¬Å"It's impossible/ to really know a man, to know his soul,/ his mind and will before one witnesses/ his skill in governing and making laws. (L 198-201) This statement shows that Creon thinks everyone knows him because he is the one governing and making the laws. Creon may be the king of the Thebes, but Creon does have a tragic flaw. Flaws can be found in every single person that has lived either in the past, present or will live in the future. Though there are many people, like Creon, who believe that they have no flaws. This was just a side affect of Creon's tragic flaw which was excessive pride. Creon's excessive pride leads him to not taking any sort of advice from anyone, especially women.This is shown when Antigone tried persuading Creon and Creon replied with, ââ¬Å"No woman's going to govern me- no, no- not while I'm still alive. â⬠(L 599-600) This not only shows his excessive pride, but also that he has absolutly no respect for women. Creon may have especially not listened to women, but he had the same communication level with everyone else, too. This is proven when the chorus leader tries reasoning with him then finally tells him, ââ¬Å"Old man you're like archers shooting at me. â⬠(L 1149) This states that Creon had excessive pride, but he also was persistent and stubborn.Creon may of had excessive pride as his tragic flaw, but he also had the free choice when making his decisions. W ith both Creon's excessive pride and him being the King of Thebes, he created a proclamation. This is one of the many unfortunate events that lead up to the tragic ending in Antigone. With this proclamation Creon was very forceful when making sure everyone knew it and the consequences they would apprehend if broken. Ismene restates, ââ¬Å"For Creon this matter's really serious. / Anyone who acts against the order/ will be stoned to death before the city. (L 41-43) This was the punishment for anyone who would betray him by breaking the proclamation which showed he had his own free choice on what the punishment would be. He also had the free choice on who to forgive and who to punish. This was shown when Creon claims, ââ¬Å"An enemy/ can never be a friend, not even in death. â⬠(L 598-599) When Creon says this it shows everyone that Creon has no respect for traitors at all and they will be punished no matter who they are. Creon's noble stature, tragic flaw and free choices have all lead up to Creon's excessive punishment.To be completely truthful excessive punishment could be a lot of different things, but the most common one is probably death. Though in Antigone death is not Creon's excessive punishment. Instead, Creon's excessive punishment for everything he had done was the loss of his son and wife. In Antigone, Creon had changed his mind about his actions and went to go fix them, but in the end he still lost his wife and son. Creon made it clear that he was going to fix things by saying, ââ¬Å"Alas- it's difficult. But I'll give up. I'll not do what I'd set my heart upon. / It's not right to fight against necessity. â⬠(L 1236-1238) This shows that Creon was finally persuaded into not killing Antigone and burying Polyneices. Creon may of finally changed his mind, but he was too late to save anyone from death. Then after Antigone, his son and his wife he finally admits, ââ¬Å"I killed you, my son, without intending to,/ and you as well, my wife. How useless I am now. â⬠(L 1479-1480) This statement shows exactly what Creon's excessive punishment was which included losing his family.Creon's actions and his excessive punishment lead to his increased awareness of what he had done and the consequences he would now have to face because of them. The last element one needs to inquire before being classified as a tragic hero concludes to be increased awareness. Through all Creon had done, in the end, he finally realized that he should not have been so selfish nor stubborn. Creon lastly voiced the truth as he stated, ââ¬Å"A las for meâ⬠¦ The guilt for all this is mine-/â⬠¦ I, and I aloneâ⬠¦ / I murdered youâ⬠¦ I speak the truth. (1463, 1465-1466) This comes to show that Creon comprehended that even though his son and wife killed themselves, he still was the reason in which they killed themselves. For any one person, with is awareness that you comprehend there has to be guilt that follows. His regret is stated as, ââ¬Å"Oh the profanity of what I planned. / Alas, my son, you died so young-/ not your own foolishness but mine. â⬠(L 1410-1412) In this quote it explain not only that Creon made mistakes or that he regrets it, but it also shows that Creon realizes that he made foolish mistakes that he would expect someone much inexperienced to make.Mix this five elements: noble stature, tragic flaw, free choice, excessive punishment, and increased awareness together and one would result with a tragic hero. Since almost everyone in the world has exprienced or seen some type of either tragic event or a series of tragic events in their lifetime it can be concluded that each person has their own definition of a tragic event. In many cases the established definition can be dependent on how severe the tragic event happens to be. The same thing happens when defining what a tragic hero consists of being.The correct difinition for what one needs to be a tragic hero states that a person should ne ed five elements: noble stature, a tragic flaw, free choice, excessive punishment, and increased awareness. Creon from the tragic play Antigone could be cosidered to be a perfect example of a tragic hero. Now many people might beg to differ that Antigone is the real play, but in all actuality Antigone missed one of the elements in the play. The element that allowed Creon tone the tragic hero instead of Antigone was that Antigone had no increased awareness in the end.
Friday, September 13, 2019
Argument paper - Heart disease only affects the old Essay
Argument paper - Heart disease only affects the old - Essay Example Most people, however, do not feel that they need to worry about heart disease until they are older. Despite the fact that most people believe the heart disease is an illness of age and inevitable, through changing lifestyles and addressing bad habits throughout the population heart disease could be almost all but eliminated. Although heart disease is the leading cause of death in the United States, heart disease is more of a symptomatic result rather than a singular affliction. One of the greatest myths about heart disease is that if it runs in the family there is nothing that can be done to prevent it. The American Heart Association established the idea that this is a myth and that if people take better care of themselves through becoming active, controlling cholesterol, eating better and maintaining healthy weight and sugar control that it is possible to avoid the eventuality of heart disease. The American Heart Association also discusses the problem of people believing that age is relevant to cardiovascular diseases. It is true that more often cardiovascular disease will affect a senior citizen; however the young and middle-aged can also develop heart problems, especially now that obesity has become an epidemic. There are many people who believe that the way in which they live when they are young, has no bearing on what their life will be like when they are older. In many cases, people believe that the young have the ability to have poor lifestyles and survive while they do not need to actually worry about it until they enter middle age (Bell). However, evidence shows that this is not the case. In fact, the way in which a mother takes care of her health during pregnancy appears to have a great deal of effect on the way in which a child has certain health opportunities throughout his or her life (Wintour and Owens 10). Therefore, if the effects that a mother has on a childs
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